Faq >> Web /Email >> SMTP Relay

QUESTION: What do I do if I have trouble connecting?

ANSWER:

If you are having trouble connecting, first make sure you have activated SMTP Relaying in your email account. To do this, you must first log in to your account.

Step 1:
Select Email Accounts from the Hosting & Email menu.

Or, click Email Account List from under the Hosting & Email menu further down the page.

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Step 2:
Click on the email account you wish to modify.

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Step 3:
In the Outgoing Mail - SMTP Relaying section, select your relays per day and click Save Settings at the bottom of the page.

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If you have activated your SMTP relay and are still having trouble connecting, you may be behind a firewall that blocks outgoing port 25. The default port is 25 and your email client will use this automatically. So, if the service does not work by default try changing the port to one of the other numbers that we have set up our server to work with: Port 80 or Port 3535.